tag:blogger.com,1999:blog-74543054996179307.post5847221745817739299..comments2023-09-21T21:11:35.062+12:00Comments on Digital Kiwi: Is Your 2Degrees SIM Missing? (Full Update)benedict_xhttp://www.blogger.com/profile/11853873192404898730noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-74543054996179307.post-11325049828836260152009-08-26T15:42:47.503+12:002009-08-26T15:42:47.503+12:00Hi Benedict,
Process is:
1) The SIM is mailed. ...Hi Benedict,<br /><br />Process is:<br /><br />1) The SIM is mailed. The night that the SIM is put in the post we send a text to the customer saying SIM is in mail, look out for it tomorrowish.<br /><br />2) The SIM cannot be identified as ‘lost’ until seven days from postage.<br /><br />3) In the interim, if the SIM is returned to us as return to sender mail, we send a text to customer saying ‘uh oh, your SIM was returned. If you still want one send name and correct address to care@2degreesmobile.co.nz’.<br /><br />4)On day 7, an email is sent to all customers who were sent a SIM and have not activated saying ‘has your mail been lost? If so, send us your correct address to care@2degreesmobile.co.nz’.<br /><br />5) The Care email address is cleared every day but no email reply is sent what we do is send a text message to say we've got your email that your SIM is lost a replacement SIM is on its way to you.<br /><br />6) From here our Customer should receive their mail within a couple of days.<br /><br />It is unfortunate that missing SIMS are becoming an issue, but we are receiving great support from NZ Post in tracking down wayward mail.<br /><br />There is a section on our website on lost SIMs:<br /><br />http://www.2degreesmobile.co.nz/lost-sim<br /><br />We are keen to get them into the right hands so please let your readers know to contact us on care@2degreesmobile.co.nz if they have a lost SIM issue.<br /><br />Cheers!<br />Bryony from 2degreesBryonyhttp://www.2degreesmobile.co.nznoreply@blogger.comtag:blogger.com,1999:blog-74543054996179307.post-7039429188901848812009-08-26T12:10:25.373+12:002009-08-26T12:10:25.373+12:00Perhaps it's just my personal bad luck. My par...Perhaps it's just my personal bad luck. My partner has gotten the SIM on time and we live together. Also mates in Christchurch have been missing SIMs as well.benedict_xhttps://www.blogger.com/profile/11853873192404898730noreply@blogger.comtag:blogger.com,1999:blog-74543054996179307.post-33209688576426813922009-08-26T12:07:36.224+12:002009-08-26T12:07:36.224+12:00Hey mate,
Shame to hear about your experience, I r...Hey mate,<br />Shame to hear about your experience, I received my SIM the next day in the post after 2degrees launched. Maybe I was lucky being in Auckland?Best Guitar Lessonshttp://www.guitarit.com/best-guitar-lessons/noreply@blogger.com